Wrekin Products and Geoworks have opened a new customer experience centre called the Civils Hub, designed to put contractors, specifiers, and merchants in direct contact with the company's range of drainage channels, access covers, and civils infrastructure products in a physical showroom environment rather than through a catalogue alone.
The opening marks a step up in how Wrekin presents its product range to the construction market. As a UK manufacturer of civil engineering and drainage products, Wrekin has historically relied on merchant relationships and project specifications to reach end users. The Civils Hub shifts some of that interaction to a dedicated space where visitors can see product quality and scale first-hand.
Why It Matters for Contractors and Specifiers
Civils products are often specified without the contractor who will install them ever having handled the product in person. Channel drainage, access covers, and gully components vary significantly in quality, load class, and build tolerances, and those differences are difficult to communicate in a PDF or a merchant catalogue.
A customer experience centre allows contractors and specifiers to assess build quality, understand product dimensions in context, and compare options side by side. For specifiers working on road schemes, car parks, or commercial drainage projects, that kind of direct exposure to product quality can influence specification decisions.
The hub also signals confidence in UK manufacturing. Wrekin produces products domestically, and a dedicated showroom lets the company demonstrate that manufacturing capability directly to customers and industry bodies. The opening was attended by John Newcomb, chief executive of the Builders Merchants Federation (BMF), reflecting the significance of the opening to the UK merchant and civils supply chain.
About Wrekin and Geoworks
Wrekin Products is a UK manufacturer of drainage and civils infrastructure products including channel drainage, access covers, and road gullies. The company operates under the Wrekin and Geoworks names. Their products are used on road, commercial, and civil engineering projects across the UK.
Source: Professional Builders Merchant
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